Privacy Policy
7reels Privacy Policy — Malaysia User Data Protection
This policy explains how 7reels collects, uses, stores, and protects your personal information. Please read it carefully before using our platform.
Information We Collect
When you register and use the 7reels platform, we collect several categories of personal information to ensure our services run securely and smoothly. The information collected includes:
- Account information: Full name, email address, phone number, date of birth, and encrypted password collected at registration.
- Identity verification information: A copy of your identity document (MyKad or passport) may be requested as part of the standard KYC verification process.
- Payment information: Details of the payment methods used for deposits and withdrawals in Malaysian Ringgit (MYR), including bank name, digital wallet type (such as TNG eWallet), and transaction reference numbers. We do not store your full card number or banking PIN.
- Device and browser information: IP address, device type, operating system, web browser type, and app version used to access the platform.
- Usage data: Login records, session duration, games played, betting history, and interactions with platform features.
- Cookies and tracking data: Information collected via session and persistent cookies for security purposes and to improve the user experience.
All information is collected directly from you during registration or use, or automatically via standard tracking technologies employed by the platform.
How We Use Your Information
7reels uses the information we collect solely for legitimate purposes directly related to platform operations. The main purposes are as follows:
- Verifying user identity during registration and fulfilling KYC procedure requirements and applicable laws in Malaysia.
- Securely processes MYR deposits and withdrawals, and verifies financial transactions.
- Grants access to all platform features, including slots, Live Casino, blackjack, and Sports Betting.
- Detecting and preventing fraudulent activity, unauthorised access, and platform abuse.
- Sending important notifications related to your account, transactions, or policy updates via email or in-app notifications.
- Improving platform performance, usability, and security based on usage patterns.
- Complying with legal obligations and regulations imposed by the relevant authorities.
We do not use your information for third-party marketing purposes without your explicit consent. You can opt out of promotional communications at any time by contacting our support team.
Cookies, Tracking & Data Security
Cookies & Tracking
The 7reels platform uses cookies to enhance the user experience and maintain login session security. Two types of cookies are used:
- Session cookies: Automatically deleted when you close your browser. Used to maintain your login session while using the platform.
- Persistent cookies: Stored on your device for a set period. Used to recognise trusted devices and save your language preference or display settings.
You can manage your cookie preferences through your web browser. Please note that disabling certain cookies may affect the functionality and security of your experience on the platform.
Data Security
All data transmitted between your device and 7reels servers is protected using industry-standard SSL/TLS encryption. Sensitive information such as passwords is stored in hashed form and cannot be read even by internal staff. Access to user data is restricted to personnel who require it solely to perform their duties.
Sharing Information with Third Parties
7reels does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, there are limited circumstances in which information may be shared:
- Payment providers: Information required to process MYR deposits and withdrawals is shared with approved payment service providers, such as FPX operators or relevant digital wallet providers. This sharing is limited strictly to what is necessary.
- Legal authorities: We may disclose information where required by law, court order, or official request from an authorised Malaysian government agency.
- Technical service providers: Third parties that help us operate the platform — such as cloud services, cybersecurity, and analytics providers — may have limited access to the data needed to carry out their tasks. They are bound by strict confidentiality agreements.
In all cases, we ensure that any third parties involved comply with data protection standards equivalent to or stricter than our own. Your information will not be shared beyond the scope stated above without your prior consent.
User Rights & How to Contact Us
Your Personal Data Rights
As a 7reels platform user based in Malaysia, you have the following rights regarding your personal data:
- Access rights: You have the right to know what personal information we hold about you and how it is used.
- Right to rectification: If your information is inaccurate or incomplete, you may submit a correction request via your account settings or by contacting support.
- Right to erasure: You may request the deletion of your account and personal data. Please note that certain data may need to be retained for a period of time to meet legal obligations, such as financial transaction records.
- Right to restrict processing: In certain situations, you may request that we restrict the processing of your data while an issue is being investigated or resolved.
Changes to the Privacy Policy
7reels reserves the right to update this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or new platform features. Any significant changes will be communicated via in-platform notifications or email to your registered account. The date of the most recent update is shown at the top of this document.
Contact Our Team
If you have any questions, concerns, or wish to submit a data privacy request, please contact the 7reels support team by email at [email protected]. You may also visit the FAQ us for answers to the most frequently asked questions about privacy and account security.
Still Have Privacy Questions?
The 7reels support team is here to help. Visit our FAQ page or contact us directly for further assistance.